‘[tweetmeme source=”RoseA_smallbiz” only_single=false]’ A political figure is a public personality. If you are a President of the country, or somebody who is holding a high position in the government, your life is open to public for criticism. You have to accept the fact that the life you are trudging is a controversial one. And for every doubt and questions of the public, you must respond to it responsibly.

The same is true with your business. You have to be always ready to answer criticisms from customer, whether it is positive or not. If there are negative criticism, follow up with the customer and find out the inconveniences they had experienced in your business.

Whether you are a politician or a businessman, you should be able to manage your reputation. Learn how to play with upset customers and know how to handle and respond them well. Do not respond with petulance because this will do nothing to uplift your business. Your customers have the right to know and be accommodated with their ranting.